This exploratory journey was jump-started by an invitation to write about an economic crisis within a large commercial enterprise, and how dialogue played a role in overcoming not only that temporary situation, but also many other emerging challenges. The experience I will describe took place many years ago, but it makes an ongoing case for the dialogical challenges and opportunities in complex private businesses, where everybody is a client from a particular perspective. It

Sometimes an opportunity presents itself to stand back and take a look at what we are doing and how well we are managing. Such a situation arose when our prison District # 11 Probation & Parole unit was invited to participate with the Department of Medical Assistance (DMAS) on a Support Act Planning Grant. The grant is designed to support DMAS’s work to increase substance use disorder (SUD) provider capacity in the State of Virginia and assist the efforts of the Virginia Depa

Sometimes an opportunity presents itself to stand back and take a look at what we are doing and how well we are managing. Such a situation arose when our prison District # 11 Probation & Parole unit was invited to participate with the Department of Medical Assistance (DMAS) on a Support Act Planning Grant. The grant is designed to support DMAS’s work to increase substance use disorder (SUD) provider capacity in the State of Virginia and assist the efforts of the Virginia Depa