Marion Correctional Treatment Center (MCTC) is the state mental health facility for adult males. MCTC houses a maximum of 191 mental health inmates of varying security levels and up to 180 Cadre inmates, our minimum-security workforce. There are inherent challenges having two diverse populations, such as controlling contraband, ensuring facility operations are maintained, controlling movement, and allowing breaks for kitchen staff. The scheduling for kitchen workers affects m

This exploratory journey was jump-started by an invitation to write about an economic crisis within a large commercial enterprise, and how dialogue played a role in overcoming not only that temporary situation, but also many other emerging challenges. The experience I will describe took place many years ago, but it makes an ongoing case for the dialogical challenges and opportunities in complex private businesses, where everybody is a client from a particular perspective. It