Tessie N. Lam and Brandon B. Daisy present how Virginia's District #11 Probation and Parole unit seized an invitation to participate in a federal Support Act Planning Grant as an opportunity for honest reflection and improvement. The grant, focused on connecting inmates and supervisees to substance use disorder treatment and recovery services, came at a critical moment: since 2013, the Northern Shenandoah Valley has experienced a serious heroin and fentanyl epidemic affecting the communities they serve. The 24-minute recording shows how dialogue principles can inform a unit's self-examination; standing back to assess 'what we are doing and how well we are managing.' This case demonstrates dialogue's application within the Virginia Department of Corrections system, connecting to the broader cultural change work documented in the Academy's criminal justice collection. The presentation shows how dialogue becomes embedded in ongoing organisational practice rather than remaining a separate activity.