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Books & Papers

Employee Retention, How Do We Recover

Matt Burgess, Michelle Hicks, and Angela Hill

McDonald's pays $21 per hour; a Virginia correctional officer starts at $18.27. After investing $40,000 in training, staff leave for better pay elsewhere. Greensville Correctional Center used Working Dialogues to tackle what they could actually change.

Greensville Correctional Center; Virginia's largest; used Working Dialogues to address an employment crisis exacerbated by COVID-19. Staff leave after receiving $40,000 of VADOC-funded training; seasoned professionals burn out from overwork. A conference participant noted McDonalds pays $21/hour while correctional officers get $18.27. The dialogues focused on what participants could actually change, not pay rates controlled elsewhere. Key findings: employees across all roles shared the same concerns; new staff need trusted colleagues during integration; the relationship between new employees and Dialogue Practitioners could be a retention starting point. Conference discussion highlighted the difference between supervisors and leaders: "People will follow leaders. If they set the model, if they're living it, if they're using dialogue." Participants proposed proactive "interim progress reviews" rather than exit interviews; checking on everyone, not just new hires. The authors note this is a nationwide challenge as workers seek different employment styles including remote work, which corrections cannot offer.

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Paper

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Books & Papers

Topics

Dialogue in prisons and justice settings

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