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Books & Papers

Dialogue and a Healing Environment in the Virginia Department of Corrections

Harold Clarke and Susan Williams

How do you shift the culture of an entire state prison system? Harold Clarke and Susan Williams document a decade-long journey embedding Professional Dialogue throughout Virginia's corrections department, from training 300+ practitioners to transforming how supervisors lead.

When Harold Clarke became Director of the Virginia Department of Corrections in 2010, he brought a concept he'd been developing across three previous state systems: the Healing Environment, a culture where staff could engage authentically to address issues and improve performance. Working with Peter Garrett, Clarke made Professional Dialogue the foundation of this transformation. This paper, co-authored with Organizational Development Manager Susan Williams, documents the practical journey: training over 300 Dialogue Practitioners across the department; creating Offender Re-entry Journeys that brought leaders into prisons for intensive dialogue with staff and incarcerated people; developing Dialogue Coaching Training that shifted supervisors from reactive discipline to proactive support. The paper introduces the Leading Energies framework for coaching conversations and honestly addresses ongoing challenges in moving decision-making to the lowest possible level. Future developments include training 'Returning Citizens' in dialogue skills before release; potentially having long-term prisoners become dialogue trainers themselves.

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Format

Paper

Category

Books & Papers

Topics

Dialogue in prisons and justice settings

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