Loshnee Naidoo led community engagement for ACWA's renewable energy project in South Africa's Northern Cape; !Kheis community, 16,637 people, 29.7% unemployment. The community lacked newspapers, radio, even reliable transport; many lived in reed homes where candles and windstorms meant families lost everything to fire. Engagement required meeting people where they were: evening sessions in seven towns, notices on shop doors, avoiding times when popular TV shows aired. Each community identified priority projects; ACWA aligned these with company needs. Over 18 months of construction plus 20 years of operation, with R20m (£1m) annually for community development. As trust grew, vandalism fell. ACWA won Africa Utility Awards: Best Community Project 2015; community members were invited to Parliament. Naidoo reflects that "stakeholder engagement" (her professional term) and "dialogic engagement" share more than she'd realised; writing the case study helped her "imbibe dialogic tenets which were new to me."