Special Response Teams provide the Virginia Department of Corrections with trained personnel for critical incidents, riots, and high-risk operations. When membership at Deerfield Correctional Complex dropped significantly, impacting regional and statewide capacity, leadership used Working Dialogue to address recruitment and retention. The dialogue brought together current SRT members, institutional training instructors, and facility leadership to examine the current situation: low numbers, sometimes negative feedback from watch commanders, insufficient hands-on training, and physical requirements perceived as barriers. Participants defined desired outcomes and required changes, then developed strategies including supervisor buy-in, distribution across shifts, additional training opportunities, and reframing physical requirements. The paper documents how a facility already using dialogue for day-to-day challenges applied the same approach to a significant operational problem. For practitioners interested in dialogue's application to concrete organisational challenges in high-stakes environments, this case demonstrates Working Dialogue producing actionable results.