
Practitioner Guides
A Surefire Way to Build Widespread Collaboration Across Your Organization
Nancy Dixon
Why does collaboration remain elusive despite great technology? Nancy Dixon argues that trust is the missing ingredient, and peer coaching is the most effective way to build it. Fujitsu's data shows the relationship between peer coaching participation and increased sales-to-profit ratio.
Nancy Dixon addresses a persistent organisational puzzle: why collaboration remains weak despite technology investments. Research is clear that trust improves collaboration, but trust requires ongoing interaction where employees can experience others' capability, reliability, and integrity. Dixon advocates peer coaching as the most effective solution. CoachingOurselves brings together small groups of four to six employees for ninety-minute sessions over several weeks, guided by modules from leading management thinkers but focused primarily on participants' own work issues. By the sixth session, participants have helped each other solve problems, watched each other improve, and discovered how much they learn from collaboration. Dixon cites Fujitsu, with 159,000 employees, which began peer coaching in 2008 and documented the relationship between participation and increased sales-to-profit ratios. For practitioners interested in dialogue's application to knowledge sharing and organisational learning, this offers a structured approach with documented results from a global organisation.
Format
Topic resource
Category
Practitioner Guides
Topics
Dialogue in organisations and systems
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