
Videos & Talks
What is Professionalism in Dialogue?
William Isaacs
Dialogue reaches back to ancient Greece, appears in indigenous cultures worldwide, and has generated dozens of distinct methodologies — yet the field still lacks shared standards for excellence or ethical performance. William Isaacs examines what professionalism in dialogue actually requires, and why that question now demands an answer.
Published in The World Needs Dialogue! Three: Shaping the Profession (2021), this paper by William Isaacs sets out the context driving the Academy's effort to professionalise dialogue. Isaacs maps the field's breadth: dialogue as collective social intervention, deliberative democracy, diplomatic practice, negotiation supplement, and organisational development tool — drawing on work by Fishkin, Susskind, Saunders, Bushe and Marshak, among others. Beneath this surface variety, he identifies significant differences in intention, worldview, and method, and notes a striking absence: no unifying body of knowledge, no shared criteria for what constitutes ethical or excellent performance. That gap, for Isaacs, is precisely what the Academy exists to address — producing reliable outcomes and coherent standards across a field that has grown energetically but without collective self-definition. The paper functions as both diagnosis and foundation, framing professionalism less as credentialism than as the discipline of knowing what you are doing and why.
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