The Virginia Department of Corrections (VADOC) began its pathway to eliminate restrictive housing in 2016, driven by evidence that the practice disrupted rehabilitation, cycled inmates with Serious Mental Illness through repeated crises, and placed heavy demands on staff. A pilot programme launched that year expanded agency-wide by 2018; by January 2020, every inmate in restrictive housing was receiving at least four hours of out-of-cell time daily, surpassing the American Correctional Association's industry standard definition. With the structural reforms well underway, VADOC turned to Working Dialogue to address two connected challenges: redefining the restrictive housing programme to reflect the agency's rehabilitative vision, and mapping the long-term impacts of the new initiative so that emerging obstacles and opportunities could be anticipated. Lois Fegan documents the dialogue process conducted between January and March 2021, tracing how participants worked to name what the programme had become and what it needed to be. Published in The World Needs Dialogue! Four: Putting Dialogue to Work, the paper offers a concrete account of how dialogue can support institutional transformation from within a corrections system.