Sharon S. Burgess, a facilitator with extensive dialogue training in the Virginia Department of Corrections, was selected by Regional Operations Chief Gregory L. Holloway to lead a Working Dialogue process in response to gang-controlled access to phones, kiosks, and showers across state facilities. The Bloods had managed the situation with enough subtlety to keep staff unaware until non-affiliated inmates began fighting back, at which point the safety of both staff and inmates was openly at risk. Burgess describes her role in establishing a safe container for the session, grounding participants in the dialogic actions (move, follow, oppose, and bystand) and practices (voice, listening, respect, and suspension) that shaped the quality of the conversation. The goal was to produce a plan, accessible across the whole state, that would end extortion and protect every inmate's right to use shared facilities during designated times. Published in The World Needs Dialogue! Four: Putting Dialogue to Work (2022), the paper documents how Working Dialogue can move a corrections system from reactive crisis management toward structured, participatory problem-solving.